Privacy Policy

This Privacy Policy (“Policy”) explains how personal data is collected, processed, and protected when users access the trvlyou.space website, place an order, sign in, or contact customer support.

1. General Information

1.1. The data controller (“Provider”) is TRVLYOU. E-mail: hello@trvlyou.space.

1.2. This Policy follows international privacy principles and applies to all users of the Service.

1.3. By using the Website, creating an account, placing an order, or contacting support, the user agrees to this Privacy Policy and the processing of their personal data as described herein.

2. Data We May Collect

The Provider may collect and process the following personal data:

• email address;
• Telegram Login data (first name, username, Telegram user ID);
• Google OAuth data (name, email, account ID);
• IP address, cookies, technical browser and device information;
• order-related information (selected plans, country of use, payment method);
• any additional information voluntarily provided by the user via contact forms or support requests.

The Provider does not intentionally collect or store sensitive personal data (such as passport details or full bank card numbers), unless required by law and explicitly communicated to the user.

3. Purposes of Data Processing

Personal data is processed for the following purposes:

• providing and improving the TRVLYOU Service;
• processing orders and delivering eSIM products and activation instructions;
• enabling account login via Telegram and Google OAuth;
• customer support and communication with users;
• sending order status updates and important service notifications;
• fraud prevention, abuse detection, and security monitoring;
• service analytics and improving user experience.

4. Sharing of Personal Data

Data may be shared only with:

• payment processors, for processing payments and refunds;
• Telegram API, for login authentication via Telegram;
• Google OAuth, for login authentication via Google;
• hosting and infrastructure providers, to ensure operation of the Website and Services;
• telecom partners and carriers, to the extent necessary to provide eSIM connectivity;
• public authorities, if legally required.

The Provider does not sell or commercially distribute personal data. Any third party that receives access to personal data is required to protect it and use it only for the purposes described above.

5. Data Retention and User Rights

Personal data is retained only as long as necessary to fulfill the purposes described in this Policy or as required by applicable law.

Users may request access to their personal data, rectification, update, or deletion by contacting: hello@trvlyou.space. Deletion may be limited where data must be retained to comply with legal obligations or to resolve disputes.

Users may also withdraw their consent to data processing. In such cases, some features of the Service or the ability to provide the Services may be limited.

6. Data Protection

The Provider uses reasonable technical and organizational measures to safeguard personal data from unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission, restricted access, regular software updates, and security monitoring.

7. Cookies and Similar Technologies

The Website may use cookies and similar technologies to store user preferences, perform analytics, and improve the Service. Users can disable cookies in their browser settings, but doing so may affect the proper functioning of certain features of the Website.

8. Changes to this Policy

The Provider may update this Policy at any time by posting a new version on the Website. The updated version becomes effective upon publication. By continuing to use the Service after changes take effect, the user accepts the updated Policy.